iCognition Updates, Market Updates, RM Workflow, RM Workspace

New iCognition EDRMS Case Study: Rous County Council

Following an internal 2019 review, Rous County Council decided to abandon a SharePoint-based recordkeeping project and implement Micro Focus Content Manager as the corporate Electronic Document and Records Management solution (EDRMS).

“Having been through the process of choosing a SharePoint-based EDRMS in the past, and then discovering during the implementation that the solution was not fit for purpose, it was important this time round that we selected a system and implementation partner that had strategic long-term fit with our direction, team and goals of the organisation” said Mr Guy Bezrouchko, Rous Council’s Group Manager Corporate and Commercial.

Council had a vision that Content Manager would be the single source of all electronic documents and media across the organisation and meet Council’s record keeping obligations under the State Records Act.

Content Manager was implemented with the iCognition front end, RM Workspace, to deliver a user-friendly enterprise grade system. Additionally, iCognition developed a CRM pilot utilising Content Manager via RM Workflow. The whole project was successfully completed via remote working during COVID-19.

Access  the full case study on the iCognition website

iCognition Updates

iCognition achieves ISO27001 Information Security Management certification

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, has achieved full ISO27001:2013 Information Security Management certification. The recently awarded certification covers all information security aspects of the delivery, management and support of iCognition’s Electronic Document and Records Management software as a service (EDRMSaaS). EDRMSaaS.Cloud is iCognition’s highly secure, robust EDRMS cloud service delivered on Microsoft Azure Central.

In 2020 iCognition completed the transition of a number of clients to its EDRMSaaS.Cloud service. These include Tasmanian Department of Primary Industry, Parks, Water and the Environment, Perpetual Limited, The Geo Group Australia and Catholic Education Canberra/Goulburn. This is in addition to University of NSW extending their Micro Focus Content Manager cloud service for a fourth year.

“ISO27001 certification gives our customers complete confidence that we will manage their information securely in our cloud service”, said Nigel Carruthers-Taylor, iCognition Executive Director. “The ISO27001 security standard guarantees that iCognition will apply rigorous security policies, processes, technology and resources in delivering our cloud service. Combined with the Australian Government certified Azure Central infrastructure, this means clients can trust us with their information and be assured we provide quality support and resources.”

“This ISO27001 certification is the result of our team’s hard work to design our support and cloud provision to meet this security and quality standard. The team made a big effort to achieve the certification and also align our services to ITIL v4 in the process”, said Mr Carruthers-Taylor. “I am very proud of our team, and I am looking forward to an exciting 2021 where interest in our cloud service is gaining momentum after a tricky, COVID affected 2020.”

Security is a key driver for organisations to move to their EDRMS to the cloud, as many organisations struggle to keep their EDRMS’ updated, patched and configured to best practice and the latest security requirements. iCognition’s cloud offering is continuously improved and is a government standard highly-secure and robust platform encrypted end-to-end, managed to the ISO27001 Information Security Management standard, and can be delivered with iCognition’s optional innovations that provide additional value-for-money.

For more information about iCognition solutions and service offerings check out https://www.icognition.com.au. If you want to ask questions send us an email via  https://www.icognition.com.au/enquiry.aspx or contact

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au

EDRMSaaS, iCognition Updates

iCognition finishes year in Top 10 and as a managed services leader

Information Management and Governance (IMG) specialist, iCognition Pty Ltd has finished a very successful year by being in the Information and Data Manager magazine Top 10 most popular articles for 2020. The article posted in May 2020 was about Department of Foreign Affairs and Trade (DFAT) awarding a multimillion dollar contract to iCognition.

“The Department of Foreign Affairs and Trade (DFAT) has awarded Canberra-based Information Management and Governance specialist iCognition a new multi-million dollar contract….. The $A2.3 million DFAT deal covers the renewal of software licences for Micro Focus Content Manager, the department’s electronic records management system.” the article states.

Despite the obvious COVID-19 difficulties this year, iCognition consolidated itself as a leader in content management managed services and cloud provision. iCognition now manages a large number of client’s on-premises Micro Focus Content Manager systems, including recently being awarded a managed service contract for a 5000 seat system at Department of Agriculture, Water and the Environment. Other managed services contracts awarded to iCognition this year includes Australian Criminal Intelligence Commission, The Treasury, and Attorney-General’s Department.

These managed services contracts are additional to iCognition completing the transition of some clients to its cloud service EDRMSaaS.Cloud. These include Tasmanian Department of Primary Industry, Parks, Water and the Environment, Perpetual Limited, The Geo Group Australia and Catholic Education Canberra/Goulburn.

All this success has come from the iCognition team’s hard work to design it’s support and cloud provision to meet quality and security standards. The team has made a big effort to align the services to ITIL v4 and become ISO27001 Information Security Management certified. iCognition recently completed it’s second ISO27001 certification audit with the certification auditor concluding “We are recommending certification to ISO 27001 and will now engage our Certification Manager.” iCognition is expecting to receive the ISO27001 certificate in January 2021.

That concludes an excellent year for iCognition, where the company not only survived a difficult year, but thrived. iCognition would like to thank everyone for their support and we wish you all a Merry Christmas and a Happy New Year.

For more information about iCognition solutions and service offerings, send us an email via  https://www.icognition.com.au/enquiry.aspx or contact

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au

iCognition Updates, RM Public View, RM Workflow, RM Workspace

Rous County Council Five Year Partnership with iCognition

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, announced today a 5-year partnership with Rous County Council in Lismore, NSW to design, build, implement and manage an enterprise electronic Document and Records Management System (eDRMS). The eDRMS product suite will consist of Micro Focus Content Manager, as well as iCognition products; RM Workspace, RM Workflow and RM Public View.

“We are excited to kick off this long-term partnership with Rous County Council’s Group Manager Corporate and Commercial, Guy Bezrouchko, and his team”, said Mr Nicholas Fripp, iCognition Principal Consultant. “We will be working with Council staff to design a user-friendly enterprise grade system to simplify and streamline the way Council staff capture, find and use information from any device, anywhere at any time.”

iCognition was chosen as the implementation partner though a vigorous tender review and evaluation process, enabling Council to not only chose the system that best met their needs, but also an implementation partner that will guide and assist Council through the implementation and long-term management of the system.

“Having been through the process of choosing a SharePoint-based eDRMS in the past, and then discovering during the implementation that the solution was not fit for purpose, it was important this time round that we selected a system and implementation partner that had strategic long-term fit with our direction, team and goals of the organisation” said Mr Bezrouchko.

Content Manager will provide a strong records management engine for Council, while the iCognition product suite will provide users with core system functions and features on their chosen devices, both in the office and out in the field, to not only capture information but also make accurate and efficient decisions and approvals. The solution will provide fast, agile outcomes with the flexibility to make changes and simple upgrades, all while providing strong information governance for Council.

iCognition Updates, RM Connectors

Griffith University to Manage Office 365 Information using iCognition Microservice

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, announced today that Griffith University will partner with iCognition to use iCognition’s new Office365RMBot to capture, manage and govern information created by Office 365 across the enterprise.

“The number one question we are currently being asked is how to manage and govern information created in Office 365. Our clients are facing an information tsunami created by apps like Teams, SharePoint, Exchange and OneDrive. We have an answer for this, and now we are about to prove it”, said Nicholas Fripp, iCognition Principal Consultant and Account Manager.


“We are excited to kick off this Office 365 information governance project with Griffith University’s Manager, Productivity & Information Management, Gabrielle Ingram, and her team”, said Mr Fripp. “We will initially integrate SharePoint to Content Manager, and we have a longer-term aim of integrating various other Office 365 applications to Content Manager so that Griffith University can contain the information sprawl created by SharePoint, Teams, Exchange, OneDrive and other Office 365 apps.”

The Office 365 integration will be achieved using iCognition’s new codeless Office365RMBot microservice. Office365RMBOT is an Office 365 to Content Manager microservice that harnesses the capabilities of the Microsoft Power Automate platform with Content Manager.

“This service underpins Office 365 apps and allows Content Manager to become the trusted information source to manage the risk of information sprawl, the build-up of storage costs and leakage of sensitive information causing reputational damage to your organisation,” said Mr Fripp.

Office365RMBot provides codeless integration between Content Manager and Teams, SharePoint, Exchange and OneDrive, as well SAP, MS Dynamics and social media feeds. Incorporating this microservice into any Power Automate flow provides a single configurable platform for integration without developers and messy integration projects. It provides fast, agile outcomes, flexibility to make changes, and simple upgrades.

“Driving an information management strategy using process automation can achieve quick and sustainable returns and is a key tool to manage information generated in Office 365,” said Mr Fripp.

For more information about the how to capture manage and govern information created in Office 365, contact us via https://www.rmworkspace.com.au/contact.html  or

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au

MicroFocus Updates

Content Manager End of Committed Support Dates and Security Bulletin

End of Support Reminder

Micro Focus have issued an End of Support Reminder for its Content Manager versions. Below outlines the dates for End of Committed Support for all current versions of Content Manager.

Note that End of Committed support means you will still be able to receive technical support and software updates (i.e. Major, Minor, Service Packs, Suite releases and existing Patches and Hotfixes) after the End of Committed Support date, so long as you have an active support agreement. However, you will not be able to receive defect support (new Patches and Hotfixes), critical security updates or enhancement requests after the End of Committed Support date.

iCognition recommends that if your organisation is on version 9.1 or 9.2, that you plan for an upgrade in 2020.

Content Manager Version Released End of Committed Support
Content Manager 9.0.x Jul 11, 2016 Sep 30, 2019
Content Manager 9.1.x Nov 29, 2016 Feb 28, 2020
Content Manager 9.2.x Nov 30, 2017 Dec 31, 2020
Content Manager 9.3.x Aug 01, 2018 Aug 31, 2021
Content Manager 9.4.x Aug 30, 2019 Sep 30, 2022

Content Manager Security Bulletin

Micro Focus has issued a security advisory for Content Manager (KM03489552 Micro Focus content manager, CVE-2019-11653). An access control bypass vulnerability has been identified in the Web Client component of Content Manager, affecting version 9.1 prior to, 9.2 prior to and 9.3 prior to The vulnerability could be exploited to manipulate data stored during another user’s CheckIn request. Existing mitigation information: To successfully exploit the vulnerability requires the attacker to have access to generally protected or inaccessible information, including having an active user account themselves, knowledge of internal identifiers of targeted user(s), and the name of files other users are actively operating against. In addition, the attacker has a limited time window to exploit the vulnerability during concurrent user activity, which can be further minimized by the system administrator via configuration.

Micro Focus has made the following mitigation information available to resolve the vulnerability for the impacted versions of Content Manager:

  • For 9.1.x, please upgrade to CONTENT_MANAGER_9.10_PATCH_6_HOTFIX_6 or newer
  • For 9.2.x, please upgrade to CONTENT_MANAGER_9.20_PATCH_3_HOTFIX_2 or newer
  • For 9.3.x, please upgrade to CONTENT_MANAGER_9.30_PATCH_2_HOTFIX_3 or newer

Please contact us if you need this patch applied to your system.

EDRMSaaS, iCognition Updates, RM Workspace

Secure content management for NSW Government now available in GovDC

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, and NSW Government technology specialist Counterparts Technology announced today that they have teamed up to deliver NSW Government agencies with an Electronic Data Records Management System (EDRMS) Software-as-a-Service (SaaS) located in secure, robust and fully managed cloud infrastructure at GovDC.

Called EDRMSaaS.Cloud in GovDC, the service provides a winning combination of three fully managed components: cost-effective, best of breed performance cloud in GovDC delivered by Counterparts; Micro Focus’ proven Content Manager intelligent compliance engine; and iCognition’s award-winning products maximising discovery, access, sharing and collaboration, for both desktop and mobile users.

“NSW Government prefers to have their cloud services based in GovDC to ensure high-quality digital services that are secure, value for money and environmentally friendly. Now, with EDRMSaaS.Cloud in GovDC, agencies have access to a secure content management cloud service that meets NSW Government standards,” said Nigel Carruthers-Taylor, iCognition Executive Director.

“For Counterparts, this partnership extends our hybrid infrastructure offerings. Effective data management relies on a structured data classification process and understanding the obligations and options available for management. Balancing cost, performance and ease of management can be challenging, as the volumes and data sources that need to be managed are always increasing,” said Mr Cameron Cumming, Client Engagement Director at Counterparts Technology

In addition to providing a cost-effective secure content management service for new NSW Government customers, EDRMSaaS.Cloud in GovDC provides an easy path for agencies with existing Micro Focus Content Manager / TRIM systems to transition to a cloud service.

“Our track record in transitioning clients and providing the benefits of the cloud is well proven. For instance iCognition successfully transitioned 2100 TRIM users at the University of NSW to EDRMSaaS.Cloud. We consistently meet all Service Level Agreements, including the availability SLA,” said Mr Carruthers-Taylor.

Other iCognition EDRMSaaS.Cloud clients include Tasmanian Department of Primary Industry, Parks, Water and the Environment (1400 users), where the partnership was secured through an exhaustive open tender process, and Perpetual Limited, which was achieved after iCognition consultants undertook an Information Management & Governance strategic review. Additionally, iCognition have been engaged by small to medium organisations such as the Canberra-Goulburn Catholic Education Office, and The GeoGroup Australia, one of Australia’s largest correctional services providers.

“The range of clients moving to the cloud proves that not only does scale not matter, but organisations from all market sectors are keen to secure cloud benefits. Having been in the field for over 20 years, this transformation is really exciting. Cloud services are the biggest game-changer since document management went electronic. However, there is no substitute for experience, quality of platforms and capability, like iCognition and Counterparts are providing,” said Mr Joe Mammoliti, iCognition CEO.

Counterparts Technology provides consulting and professional services in hybrid infrastructure and security solutions and assists a number of NSW Government Agencies with secure data management and migration services.

“We are seeing an increase in clients preferring to engage with this consortia model as we can leverage the collective specialist skills within an agile approach. This partnership brings together the right skills to remediate real data management issues for Government agencies”. said Matt Wynn-Jones, Managing Director at Counterparts Technology.

“EDRMSaaS.Cloud is a secure information management platform that will take the pressure off your digital transformation team. It is the modern way to harness the information explosion, secure your content, meet your compliance/regulatory requirements, improve operational efficiency and lower your total cost of ownership with a simple monthly per-user cost,” said Mr Mammoliti. “You will get a user-friendly EDRMS, on-demand access on any device, with intelligent analytics and governance, managed to the highest standards in a Government assured secure cloud.”

EDRMSaaS.Cloud is available via buy.nsw cloud supplier iCognition, with EDRMSaaS.Cloud in GovDC as a subset.

EDRMSaaS.Cloud in GovDC will be featured at the Digital.NSW Showcase on 12 September 2019. Come and visit our booth to get a full understanding of this innovative offering.