Information Management and Governance (IMG) specialist, iCognition Pty Ltd has finished a very successful year by being in the Information and Data Manager magazine Top 10 most popular articles for 2020. The article posted in May 2020 was about Department of Foreign Affairs and Trade (DFAT) awarding a multimillion dollar contract to iCognition.
“The Department of Foreign Affairs and Trade (DFAT) has awarded Canberra-based Information Management and Governance specialist iCognition a new multi-million dollar contract….. The $A2.3 million DFAT deal covers the renewal of software licences for Micro Focus Content Manager, the department’s electronic records management system.” the article states.
Despite the obvious COVID-19 difficulties this year, iCognition consolidated itself as a leader in content management managed services and cloud provision. iCognition now manages a large number of client’s on-premises Micro Focus Content Manager systems, including recently being awarded a managed service contract for a 5000 seat system at Department of Agriculture, Water and the Environment. Other managed services contracts awarded to iCognition this year includes Australian Criminal Intelligence Commission, The Treasury, and Attorney-General’s Department.
These managed services contracts are additional to iCognition completing the transition of some clients to its cloud service EDRMSaaS.Cloud. These include Tasmanian Department of Primary Industry, Parks, Water and the Environment, Perpetual Limited, The Geo Group Australia and Catholic Education Canberra/Goulburn.
All this success has come from the iCognition team’s hard work to design it’s support and cloud provision to meet quality and security standards. The team has made a big effort to align the services to ITIL v4 and become ISO27001 Information Security Management certified. iCognition recently completed it’s second ISO27001 certification audit with the certification auditor concluding “We are recommending certification to ISO 27001 and will now engage our Certification Manager.” iCognition is expecting to receive the ISO27001 certificate in January 2021.
That concludes an excellent year for iCognition, where the company not only survived a difficult year, but thrived. iCognition would like to thank everyone for their support and we wish you all a Merry Christmas and a Happy New Year.
Information Management and Governance (IMG) specialist, iCognition Pty Ltd, and NSW Government technology specialist Counterparts Technology announced today that they have teamed up to deliver NSW Government agencies with an Electronic Data Records Management System (EDRMS) Software-as-a-Service (SaaS) located in secure, robust and fully managed cloud infrastructure at GovDC.
Called EDRMSaaS.Cloud in GovDC, the service provides a winning combination of three fully managed components: cost-effective, best of breed performance cloud in GovDC delivered by Counterparts; Micro Focus’ proven Content Manager intelligent compliance engine; and iCognition’s award-winning products maximising discovery, access, sharing and collaboration, for both desktop and mobile users.
“NSW Government prefers to have their cloud services based in GovDC to ensure high-quality digital services that are secure, value for money and environmentally friendly. Now, with EDRMSaaS.Cloud in GovDC, agencies have access to a secure content management cloud service that meets NSW Government standards,” said Nigel Carruthers-Taylor, iCognition Executive Director.
“For Counterparts, this partnership extends our hybrid infrastructure offerings. Effective data management relies on a structured data classification process and understanding the obligations and options available for management. Balancing cost, performance and ease of management can be challenging, as the volumes and data sources that need to be managed are always increasing,” said Mr Cameron Cumming, Client Engagement Director at Counterparts Technology
In addition to providing a cost-effective secure content management service for new NSW Government customers, EDRMSaaS.Cloud in GovDC provides an easy path for agencies with existing Micro Focus Content Manager / TRIM systems to transition to a cloud service.
“Our track record in transitioning clients and providing the benefits of the cloud is well proven. For instance iCognition successfully transitioned 2100 TRIM users at the University of NSW to EDRMSaaS.Cloud. We consistently meet all Service Level Agreements, including the availability SLA,” said Mr Carruthers-Taylor.
Other iCognition EDRMSaaS.Cloud clients include Tasmanian Department of Primary Industry, Parks, Water and the Environment (1400 users), where the partnership was secured through an exhaustive open tender process, and Perpetual Limited, which was achieved after iCognition consultants undertook an Information Management & Governance strategic review. Additionally, iCognition have been engaged by small to medium organisations such as the Canberra-Goulburn Catholic Education Office, and The GeoGroup Australia, one of Australia’s largest correctional services providers.
“The range of clients moving to the cloud proves that not only does scale not matter, but organisations from all market sectors are keen to secure cloud benefits. Having been in the field for over 20 years, this transformation is really exciting. Cloud services are the biggest game-changer since document management went electronic. However, there is no substitute for experience, quality of platforms and capability, like iCognition and Counterparts are providing,” said Mr Joe Mammoliti, iCognition CEO.
Counterparts Technology provides consulting and professional services in hybrid infrastructure and security solutions and assists a number of NSW Government Agencies with secure data management and migration services.
“We are seeing an increase in clients preferring to engage with this consortia model as we can leverage the collective specialist skills within an agile approach. This partnership brings together the right skills to remediate real data management issues for Government agencies”. said Matt Wynn-Jones, Managing Director at Counterparts Technology.
“EDRMSaaS.Cloud is a secure information management platform that will take the pressure off your digital transformation team. It is the modern way to harness the information explosion, secure your content, meet your compliance/regulatory requirements, improve operational efficiency and lower your total cost of ownership with a simple monthly per-user cost,” said Mr Mammoliti. “You will get a user-friendly EDRMS, on-demand access on any device, with intelligent analytics and governance, managed to the highest standards in a Government assured secure cloud.”
EDRMSaaS.Cloud is available via buy.nsw cloud supplier iCognition, with EDRMSaaS.Cloud in GovDC as a subset.
EDRMSaaS.Cloud in GovDC will be featured at the Digital.NSW Showcase on 12 September 2019. Come and visit our booth to get a full understanding of this innovative offering.
Information Management and Governance (IMG) specialist, iCognition Pty Ltd, announced today that they have signed multiple contracts to transition client’s Micro Focus Content Manager / TRIM systems to iCognition’s secure content management service, EDRMSaaS.Cloud.
iCognition is now commencing cloud transitions with Tasmanian Department of Primary Industry, Parks, Water and the Environment (1400 users), where the partnership was secured through an exhaustive open tender process, and Perpetual Limited, which was achieved after iCognition consultants undertook an Information Management & Governance strategic review. iCognition are also transitioning small to medium organisations such as the Canberra-Goulburn Catholic Education Office, and The GeoGroup Australia, one of Australia’s largest correctional services providers.
“This proves that not only does scale not matter, but organisations from all market sectors are keen to make the transition to cloud services and secure the benefits. The range is from Government to FinTech, and corporations to Not-for-Profits,” said Nigel Carruthers-Taylor, iCognition Executive Director.
Cloud services provide efficiencies in delivering robust and secure business services by freeing up staff to spend more time on core business activities. This transformation started in websites, more recently desktop applications, and now the rush is on across the enterprise application suite, including content management and Electronic Document and Records Management Systems (EDRMS).
“Having been in the field for over 20 years, this transformation is really exciting. Cloud services are the biggest game changer since document management went electronic. However, there is no substitute for experience, quality of platforms and capability, like iCognition is providing,” said Mr Carruthers-Taylor.
“The benefits of cloud are proven. iCognition successfully transitioned 2100 TRIM users at University of NSW to our cloud service, EDRMSaaS.Cloud. This service has been in operation for over 16 months now and consistently meets all Service Level Agreements, including the availability SLA.”
EDRMS is now available as cloud-based software as a service (SaaS) offerings but how do you make the transition while ensuring continuity, security and governance is maintained?
“We’ve been able to pour all our 20 years of experience, intellectual property and practical knowledge into our EDRMSaaS Cloud Service. Our EDRMSaaS.Cloud includes iCognition’s award-winning RM Workspace for secure web-based end-user access and collaboration, RM Workflow to deliver easy-to-use Content Manager workflows, and RM Public View for publishing and sharing to non-Content Manager users.
We’re seeing three major issues emerge for organisations as they consider the transition: security, governance and productivity. We’re helping our clients realise the benefits of SaaS EDRMS with all of our experience by addressing the issues upfront. This includes a proven transition-in process, a secure and innovative platform, and support by our expert team that works tirelessly for clients to make the transition, and assure the ongoing service delivery,” said Mr Carruthers-Taylor.
Security is driving organisations to move to their TRIM systems to the cloud, as many organisations struggle to keep their TRIM systems updated, patched and configured to best practice and the latest security requirements. iCognition has responded by developing a government standard highly-secure and robust platform through Microsoft Azure Central, which is encrypted end-to-end, and is delivered with iCognition’s innovative Content Manager / TRIM interfaces that provide the opportunity to re-tune application security for a more secure and usable solution.
The overall result is a highly secure, robust cloud EDRMS that is fully assured and delivered with stringent SLAs. The EDRMSaaS.Cloud service sets new standards for resilience, ensuring high availability and disaster recovery from a global cloud delivered from client-selected sovereign regions.
For iCognition’s clients, rigorous governance of information is mandatory, therefore the EDRMSaaS.Cloud service allows clients to manage highly sensitive information securely with new solutions that are compliant to the range of new international standards and regulations, and delivered from sovereign-owned, or even secret-accredited, facilities. iCognition supports clients with specialist EDRMS knowledge and skill to provide a highly resilient, reliable, secure, scalable service that meets the most demanding Service Level Agreements.
Organisations are realising productivity benefits and getting better value for money from their corporate information using the iCognition approach. Taking the pressure off organisations’ IT and records management staff with a platform that is up to date, upgrading and innovating each client’s solution as a service is paying immediate dividends.
iCognition believes that increasing user adoption is achieved by delivering a high performing and innovative solution to manage content, by unlocking information with additional value-added information analytics to deliver richer insights. When discovery, access, sharing and collaboration is maximised for both desktop and mobile users, enterprise information is better managed by default.
“EDMRSaaS.Cloud can be set up as a brand-new system, but the current rush of clients are transitioning their existing TRIM / Content Manager system to our cloud, where we upgrade it, optimise it and add our innovations to it. Speed of transition is critical, and to save time and money by leveraging cloud and vendor services you need a great team. We’ve proven ourselves in this regard with effective, efficient and rapid transitions for clients large and small,” according to Mr Carruthers-Taylor.
The iCognition transition-in process is comprehensive and includes a gap analysis of the EDRMSaaS.Cloud base offering to customer requirements. This includes reference architecture, existing system transition requirements, service design and delivery, agreement definition, and security planning. The identified changes to the base offering are set up in the cloud, tested, and security assured before the data migration occurs for full testing. Once all tests are completed successfully, the go-live is planned in coordination with change management and training. The go-live transition usually occurs over a weekend.
“This transition process can be made in as little as two to three months. As a result, not only do clients quickly achieve a significant increase in the security of their content, but they immediately start getting a greater return on their existing investment because their current content and TRIM functionality is accessed and used in more innovative, useful, usable and functional ways,” said Mr Carruthers-Taylor.
iCognition are now conducting workshops for organisations to demystify the technology, to share their experience in making the transition a success and to develop roadmaps for greater productivity in contemporary enterprise content management.
For more information about the how to make the transition to cloud services visit www.icognition.com.au or contact
Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Information Management and Governance specialist, iCognition Pty Ltd, has successfully transitioned the builders of the Nation’s capital, the National Capital Authority (NCA), to a HPE Content Manager EDRMS-as-a-Service cloud.
“iCognition is very excited about this, as it follows on from our contract to provide UNSW with a HPE Content Manager EDRMS-as-a-Service cloud”, said iCognition CEO, Mr Joe Mammoliti. “This, combined with two historical cloud solutions that we have provided, makes us the leaders in HPE Content Manager EDRMS-as-Service cloud, as far as we can tell.”
NCA has moved all their infrastructure and systems to an Australian Signals Directorate certified Protected cloud, including an existing HPE TRIM 7 EDRMS. iCognition was subcontracted to transition the TRIM 7 system to the new cloud environment and undertake an upgrade to HPE Content Manager 9.
“Following the successful upgrade and migration, we commenced ongoing technical and business managed services of the HPE Content Manager cloud service”, said Mr Mammoliti.
The technical managed service involves monthly monitoring and technical servicing of HPE Content Manager cloud. This will ensure NCA receives peak performance and operation of the system over the three-year contract.
The business managed service involves support from an iCognition system specialist and business analyst to provide user support and troubleshooting as well as providing recommendations and assistance in implementing new functionality and features to make the most of HPE Content Manager.
“We look forward to providing this service to the NCA over the next three years”, said Mr Mammoliti.
Information Management and Governance specialist, iCognition Pty Ltd, has won a large three-year contract to transition the University of NSW HPE TRIM Electronic Document and Records Management System (EDRMS) to the cloud and expand its usage, initially to 3,200 users but with the capability for 10,000 users.
“The transition will be a ‘lift, shift, upgrade, and expand’ of the existing 1200 seat TRIM system to an NTT Communications cloud environment,” said Joe Mammoliti, iCognition CEO. “The upgrade will move the University to the latest version, HPE Content Manager v9.1”.
The service will then be a fully managed cloud service provided by iCognition, including technical maintenance, help desk, DR, and backup, all on a scalable and elastic platform. This will not only take the pressure off UNSW IT, but it will provide UNSW with annual upgrades to secure the latest technologies so they can remain focused on their digital transformation to improve business processes and deliver better client services.
“This is a true fully managed, secure, scalable and elastic cloud service”, said Mr Mammoliti. “The expanded service will immediately be available to 3,200 users, but through elastic infrastructure and licencing arrangements the University has the option to expand the service to 10,000 users through annual true-ups in the contract agreement.”
An Office 365/SharePoint-HPE CM integration is included in the solution to enable UNSW to manage content in SharePoint. UNSW also has the option to add other services over time, such as EDRMS management or even records management, as well iCognition’s RM Workspace to improve user adoption and link into HPE ControlPoint for Federated Search.