EDRMSaaS, iCognition Updates, MicroFocus Updates, RM Connectors

iCognition clients win Micro Focus awards

Clients of Information Management and Governance (IMG) specialist, iCognition Pty Ltd, have received Micro Focus Software Realize Customer Awards at the Micro Focus Information Management and Governance Forum 2021. Perpetual Limited received the award for Financial Services Information Management Modernisation, and Griffith University received the award for Technology Excellence.

“We are extremely proud that our customers have been awarded these Micro Focus awards,” said Joe Mammoliti, iCognition CEO. “A huge congratulations to the teams at Perpetual Limited and Griffith University from all of us at iCognition. This is a just reward for the hard work and innovation you have applied to your business problems. We are honoured to be working with you and appreciate your confidence in us to deliver solutions to your business problems.”

Perpetual Limited received the award for Financial Services Information Management Modernisation for successfully transitioning an aging TRIM system to a secure cloud. This aging TRIM system had multiple integrations and was reaching end of life. Used across the enterprise, this system is considered critical as it manages vital records for clients, including trust and mortgage records. Customers, such as large banks, entrust both digital and hardcopy records to Perpetual for safe keeping and the management of funding allocation.

Perpetual Limited Micro Focus Award

Perpetual considered transitioning the system to SharePoint but realised it was not well suited to managing and securing such vital records to the standard they required. They also realised that their organisation did not have the skills and experience required to manage and maintain the system. They sought a partner who could upgrade their system, including working with the Perpetual outsourcers, Fujitsu, and SharePoint support partner Ensyst to upgrade the integrations, and transition them to a highly secure cloud environment and manage the system as a service.

iCognition was selected to undertake a ‘lift, shift and upgrade’ of the existing system to the iCognition Cloud, EDRMSaaS. Security was a prime driver and iCognition’s ability to offer an end-to-end ISO27001 certified service based on IRAP certified infrastructure managed that risk.

Griffith University received the award for Technology Excellence. The University was facing challenges with information sprawl coming from their Microsoft 365 applications – Teams, SharePoint, Exchange and OneDrive. They gained control and governance of their information by implementing Office 365RMBOT, a Microsoft 365 to Content Manager microservice that harnesses the capabilities of the Microsoft Power Automate platform with Content Manager.

Griffith University Micro Focus Award

Griffith University started their Microsoft 365 integration journey by implementing robotic process automation for their SharePoint based contract management system called ‘Converge Point’. Within this solution, process automation has been put in place which monitors for any new and updated contracts the University receives, these are then automatically captured and updated into Content Manager based on intuitive, real time business rule decision making. This automated integration allows the University to ensure their recordkeeping compliance and long-time storage preservation for contract management, while providing users with the ability to interact with their native contract management interface.

“It has been a pleasure working with these clients, and we congratulate them. Their success is our success,” said Mr Mammoliti. “We look forward to an ongoing partnership with the clients to deliver further value to them”.

EDRMSaaS, iCognition Updates, MicroFocus Updates

iCognition goes Platinum!

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, has been awarded Micro Focus Platinum Partner status.

“We thank Micro Focus for awarding us this Micro Focus Platinum membership, which is not only acknowledgement of our premium level of Micro Focus IMG product sales and service but recognises 18 years of partnership”, said Joe Mammoliti, iCognition CEO. “iCognition is the longest serving reseller of the TRIM/Records Manager/Content Manager product globally, being the only enduring company that had a partnership with the Canberra-based originators of the product, TOWER Software.”

Platinum membership was awarded based on iCognition’s strong results in transitioning clients to the ISO27001 certified Content Manager-based cloud service, EDRMSaaS.Cloud, where iCognition has a broad portfolio of clients across the government (federal, state/territory and local), education, financial, justice and not-for-profit sectors. One client, Perpetual Limited, will be speaking at the upcoming Micro Focus Realize conference about Perpetual’s journey in transitioning its records management to iCognition’s EDRMSaaS, and the benefits it has achieved.

“We are extremely proud that our team has been justly awarded Platinum partnership,” said Mr Mammoliti. “Coming off the back of our ISO27001 Information Security Management certification, it recognises our high-quality service, support and solutions based upon Micro Focus IMG products, and is further evidence of our trusted advisor status, and the qualifications, experience and professionalism of our staff. We have worked hard to ensure that our cloud hosted Content Manager-based IMG solution is world-class and supported by the best on-boarding and support services to ensure our clients achieve and maintain the transformational outcomes they are seeking.”

iCognition’s long-term partnership success was celebrated by Peter Fuller, Managing Director Micro Focus, Australia & New Zealand, who said “Congratulations to iCognition for being recognised into the premium tier as a Micro Focus Platinum Partner. Our partners are integral to Micro Focus’ continued success, with iCognition ensuring and delivering the highest levels of product knowledge, project implementation and exceptional customer satisfaction. As a long-term Micro Focus partner we look forward sharing much continued success and growth with the iCognition team.”

This appreciation was further supported by Brandon Voight, IMG Lead for Micro Focus, Australia & New Zealand, who said “The information and records management industries are in a constant state of digital transformation. As our customers continue their journey of modernisation, they are assisted ably by our wonderful partners. For over 30 years, our partners have played a vital role in helping our customers deploy, manage, upgrade, improve, and streamline their content management capability, to meet ever-changing customer needs. iCognition have been a long-time Micro Focus partner, and I congratulate them for their recognition as a Micro Focus Platinum Partner and I also thank them for everything they do for our customers to expand on the value of our software.”

EDRMSaaS, iCognition Updates

iCognition finishes year in Top 10 and as a managed services leader

Information Management and Governance (IMG) specialist, iCognition Pty Ltd has finished a very successful year by being in the Information and Data Manager magazine Top 10 most popular articles for 2020. The article posted in May 2020 was about Department of Foreign Affairs and Trade (DFAT) awarding a multimillion dollar contract to iCognition.

“The Department of Foreign Affairs and Trade (DFAT) has awarded Canberra-based Information Management and Governance specialist iCognition a new multi-million dollar contract….. The $A2.3 million DFAT deal covers the renewal of software licences for Micro Focus Content Manager, the department’s electronic records management system.” the article states.

Despite the obvious COVID-19 difficulties this year, iCognition consolidated itself as a leader in content management managed services and cloud provision. iCognition now manages a large number of client’s on-premises Micro Focus Content Manager systems, including recently being awarded a managed service contract for a 5000 seat system at Department of Agriculture, Water and the Environment. Other managed services contracts awarded to iCognition this year includes Australian Criminal Intelligence Commission, The Treasury, and Attorney-General’s Department.

These managed services contracts are additional to iCognition completing the transition of some clients to its cloud service EDRMSaaS.Cloud. These include Tasmanian Department of Primary Industry, Parks, Water and the Environment, Perpetual Limited, The Geo Group Australia and Catholic Education Canberra/Goulburn.

All this success has come from the iCognition team’s hard work to design it’s support and cloud provision to meet quality and security standards. The team has made a big effort to align the services to ITIL v4 and become ISO27001 Information Security Management certified. iCognition recently completed it’s second ISO27001 certification audit with the certification auditor concluding “We are recommending certification to ISO 27001 and will now engage our Certification Manager.” iCognition is expecting to receive the ISO27001 certificate in January 2021.

That concludes an excellent year for iCognition, where the company not only survived a difficult year, but thrived. iCognition would like to thank everyone for their support and we wish you all a Merry Christmas and a Happy New Year.

For more information about iCognition solutions and service offerings, send us an email via  https://www.icognition.com.au/enquiry.aspx or contact

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au

EDRMSaaS, iCognition Updates, RM Workspace

Secure content management for NSW Government now available in GovDC

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, and NSW Government technology specialist Counterparts Technology announced today that they have teamed up to deliver NSW Government agencies with an Electronic Data Records Management System (EDRMS) Software-as-a-Service (SaaS) located in secure, robust and fully managed cloud infrastructure at GovDC.

Called EDRMSaaS.Cloud in GovDC, the service provides a winning combination of three fully managed components: cost-effective, best of breed performance cloud in GovDC delivered by Counterparts; Micro Focus’ proven Content Manager intelligent compliance engine; and iCognition’s award-winning products maximising discovery, access, sharing and collaboration, for both desktop and mobile users.

“NSW Government prefers to have their cloud services based in GovDC to ensure high-quality digital services that are secure, value for money and environmentally friendly. Now, with EDRMSaaS.Cloud in GovDC, agencies have access to a secure content management cloud service that meets NSW Government standards,” said Nigel Carruthers-Taylor, iCognition Executive Director.

“For Counterparts, this partnership extends our hybrid infrastructure offerings. Effective data management relies on a structured data classification process and understanding the obligations and options available for management. Balancing cost, performance and ease of management can be challenging, as the volumes and data sources that need to be managed are always increasing,” said Mr Cameron Cumming, Client Engagement Director at Counterparts Technology

In addition to providing a cost-effective secure content management service for new NSW Government customers, EDRMSaaS.Cloud in GovDC provides an easy path for agencies with existing Micro Focus Content Manager / TRIM systems to transition to a cloud service.

“Our track record in transitioning clients and providing the benefits of the cloud is well proven. For instance iCognition successfully transitioned 2100 TRIM users at the University of NSW to EDRMSaaS.Cloud. We consistently meet all Service Level Agreements, including the availability SLA,” said Mr Carruthers-Taylor.

Other iCognition EDRMSaaS.Cloud clients include Tasmanian Department of Primary Industry, Parks, Water and the Environment (1400 users), where the partnership was secured through an exhaustive open tender process, and Perpetual Limited, which was achieved after iCognition consultants undertook an Information Management & Governance strategic review. Additionally, iCognition have been engaged by small to medium organisations such as the Canberra-Goulburn Catholic Education Office, and The GeoGroup Australia, one of Australia’s largest correctional services providers.

“The range of clients moving to the cloud proves that not only does scale not matter, but organisations from all market sectors are keen to secure cloud benefits. Having been in the field for over 20 years, this transformation is really exciting. Cloud services are the biggest game-changer since document management went electronic. However, there is no substitute for experience, quality of platforms and capability, like iCognition and Counterparts are providing,” said Mr Joe Mammoliti, iCognition CEO.

Counterparts Technology provides consulting and professional services in hybrid infrastructure and security solutions and assists a number of NSW Government Agencies with secure data management and migration services.

“We are seeing an increase in clients preferring to engage with this consortia model as we can leverage the collective specialist skills within an agile approach. This partnership brings together the right skills to remediate real data management issues for Government agencies”. said Matt Wynn-Jones, Managing Director at Counterparts Technology.

“EDRMSaaS.Cloud is a secure information management platform that will take the pressure off your digital transformation team. It is the modern way to harness the information explosion, secure your content, meet your compliance/regulatory requirements, improve operational efficiency and lower your total cost of ownership with a simple monthly per-user cost,” said Mr Mammoliti. “You will get a user-friendly EDRMS, on-demand access on any device, with intelligent analytics and governance, managed to the highest standards in a Government assured secure cloud.”

EDRMSaaS.Cloud is available via buy.nsw cloud supplier iCognition, with EDRMSaaS.Cloud in GovDC as a subset.

EDRMSaaS.Cloud in GovDC will be featured at the Digital.NSW Showcase on 12 September 2019. Come and visit our booth to get a full understanding of this innovative offering.

EDRMSaaS, iCognition Updates, Market Updates, RM Workspace

iCognition leads the field in EDRMS Cloud Services

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, announced today that they have signed multiple contracts to transition client’s Micro Focus Content Manager / TRIM systems to iCognition’s secure content management service, EDRMSaaS.Cloud.

iCognition is now commencing cloud transitions with Tasmanian Department of Primary Industry, Parks, Water and the Environment (1400 users), where the partnership was secured through an exhaustive open tender process, and Perpetual Limited, which was achieved after iCognition consultants undertook an Information Management & Governance strategic review. iCognition are also transitioning small to medium organisations such as the Canberra-Goulburn Catholic Education Office, and The GeoGroup Australia, one of Australia’s largest correctional services providers.

“This proves that not only does scale not matter, but organisations from all market sectors are keen to make the transition to cloud services and secure the benefits. The range is from Government to FinTech, and corporations to Not-for-Profits,” said Nigel Carruthers-Taylor, iCognition Executive Director.

iCognition CeBIT 2018 stand for the release of EDRMSaaS

Cloud services provide efficiencies in delivering robust and secure business services by freeing up staff to spend more time on core business activities. This transformation started in websites, more recently desktop applications, and now the rush is on across the enterprise application suite, including content management and Electronic Document and Records Management Systems (EDRMS).

“Having been in the field for over 20 years, this transformation is really exciting. Cloud services are the biggest game changer since document management went electronic. However, there is no substitute for experience, quality of platforms and capability, like iCognition is providing,” said Mr Carruthers-Taylor.

“The benefits of cloud are proven. iCognition successfully transitioned 2100 TRIM users at University of NSW to our cloud service, EDRMSaaS.Cloud. This service has been in operation for over 16 months now and consistently meets all Service Level Agreements, including the availability SLA.”

EDRMS is now available as cloud-based software as a service (SaaS) offerings but how do you make the transition while ensuring continuity, security and governance is maintained?

“We’ve been able to pour all our 20 years of experience, intellectual property and practical knowledge into our EDRMSaaS Cloud Service. Our EDRMSaaS.Cloud includes iCognition’s award-winning RM Workspace for secure web-based end-user access and collaboration, RM Workflow to deliver easy-to-use Content Manager workflows, and RM Public View for publishing and sharing to non-Content Manager users.

We’re seeing three major issues emerge for organisations as they consider the transition: security, governance and productivity. We’re helping our clients realise the benefits of SaaS EDRMS with all of our experience by addressing the issues upfront. This includes a proven transition-in process, a secure and innovative platform, and support by our expert team that works tirelessly for clients to make the transition, and assure the ongoing service delivery,” said Mr Carruthers-Taylor.

Security is driving organisations to move to their TRIM systems to the cloud, as many organisations struggle to keep their TRIM systems updated, patched and configured to best practice and the latest security requirements. iCognition has responded by developing a government standard highly-secure and robust platform through Microsoft Azure Central, which is encrypted end-to-end, and is delivered with iCognition’s innovative Content Manager / TRIM interfaces that provide the opportunity to re-tune application security for a more secure and usable solution.

The overall result is a highly secure, robust cloud EDRMS that is fully assured and delivered with stringent SLAs. The EDRMSaaS.Cloud service sets new standards for resilience, ensuring high availability and disaster recovery from a global cloud delivered from client-selected sovereign regions.

For iCognition’s clients, rigorous governance of information is mandatory, therefore the EDRMSaaS.Cloud service allows clients to manage highly sensitive information securely with new solutions that are compliant to the range of new international standards and regulations, and delivered from sovereign-owned, or even secret-accredited, facilities. iCognition supports clients with specialist EDRMS knowledge and skill to provide a highly resilient, reliable, secure, scalable service that meets the most demanding Service Level Agreements.

Organisations are realising productivity benefits and getting better value for money from their corporate information using the iCognition approach. Taking the pressure off organisations’ IT and records management staff with a platform that is up to date, upgrading and innovating each client’s solution as a service is paying immediate dividends.

iCognition believes that increasing user adoption is achieved by delivering a high performing and innovative solution to manage content, by unlocking information with additional value-added information analytics to deliver richer insights. When discovery, access, sharing and collaboration is maximised for both desktop and mobile users, enterprise information is better managed by default.

“EDMRSaaS.Cloud can be set up as a brand-new system, but the current rush of clients are transitioning their existing TRIM / Content Manager system to our cloud, where we upgrade it, optimise it and add our innovations to it. Speed of transition is critical, and to save time and money by leveraging cloud and vendor services you need a great team. We’ve proven ourselves in this regard with effective, efficient and rapid transitions for clients large and small,” according to Mr Carruthers-Taylor.

The iCognition transition-in process is comprehensive and includes a gap analysis of the EDRMSaaS.Cloud base offering to customer requirements. This includes reference architecture, existing system transition requirements, service design and delivery, agreement definition, and security planning. The identified changes to the base offering are set up in the cloud, tested, and security assured before the data migration occurs for full testing. Once all tests are completed successfully, the go-live is planned in coordination with change management and training. The go-live transition usually occurs over a weekend.

“This transition process can be made in as little as two to three months. As a result, not only do clients quickly achieve a significant increase in the security of their content, but they immediately start getting a greater return on their existing investment because their current content and TRIM functionality is accessed and used in more innovative, useful, usable and functional ways,” said Mr Carruthers-Taylor.

iCognition are now conducting workshops for organisations to demystify the technology, to share their experience in making the transition a success and to develop roadmaps for greater productivity in contemporary enterprise content management.

For more information about the how to make the transition to cloud services visit www.icognition.com.au  or contact

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au

EDRMSaaS, iCognition Updates

iCognition transitions Capital builders to TRIM-as-a-Service cloud

Information Management and Governance specialist, iCognition Pty Ltd, has successfully transitioned the builders of the Nation’s capital, the National Capital Authority (NCA), to a HPE Content Manager EDRMS-as-a-Service cloud.

“iCognition is very excited about this, as it follows on from our contract to provide UNSW with a HPE Content Manager EDRMS-as-a-Service cloud”, said iCognition CEO, Mr Joe Mammoliti. “This, combined with two historical cloud solutions that we have provided, makes us the leaders in HPE Content Manager EDRMS-as-Service cloud, as far as we can tell.”

NCA has moved all their infrastructure and systems to an Australian Signals Directorate certified Protected cloud, including an existing HPE TRIM 7 EDRMS. iCognition was subcontracted to transition the TRIM 7 system to the new cloud environment and undertake an upgrade to HPE Content Manager 9.

“Following the successful upgrade and migration, we commenced ongoing technical and business managed services of the HPE Content Manager cloud service”, said Mr Mammoliti.

The technical managed service involves monthly monitoring and technical servicing of HPE Content Manager cloud. This will ensure NCA receives peak performance and operation of the system over the three-year contract.

The business managed service involves support from an iCognition system specialist and business analyst to provide user support and troubleshooting as well as providing recommendations and assistance in implementing new functionality and features to make the most of HPE Content Manager.

“We look forward to providing this service to the NCA over the next three years”, said Mr Mammoliti.

EDRMSaaS, iCognition Updates

iCognition to move UNSW to TRIM-as-a-Service cloud

Information Management and Governance specialist, iCognition Pty Ltd, has won a large three-year contract to transition the University of NSW HPE TRIM Electronic Document and Records Management System (EDRMS) to the cloud and expand its usage, initially to 3,200 users but with the capability for 10,000 users.

“The transition will be a ‘lift, shift, upgrade, and expand’ of the existing 1200 seat TRIM system to an NTT Communications cloud environment,” said Joe Mammoliti, iCognition CEO. “The upgrade will move the University to the latest version, HPE Content Manager v9.1”.

The service will then be a fully managed cloud service provided by iCognition, including technical maintenance, help desk, DR, and backup, all on a scalable and elastic platform. This will not only take the pressure off UNSW IT, but it will provide UNSW with annual upgrades to secure the latest technologies so they can remain focused on their digital transformation to improve business processes and deliver better client services.

“This is a true fully managed, secure, scalable and elastic cloud service”, said Mr Mammoliti. “The expanded service will immediately be available to 3,200 users, but through elastic infrastructure and licencing arrangements the University has the option to expand the service to 10,000 users through annual true-ups in the contract agreement.”

An Office 365/SharePoint-HPE CM integration is included in the solution to enable UNSW to manage content in SharePoint. UNSW also has the option to add other services over time, such as EDRMS management or even records management, as well iCognition’s RM Workspace to improve user adoption and link into HPE ControlPoint for Federated Search.