New iCognition EDRMS Case Study: Rous County Council

Following an internal 2019 review, Rous County Council decided to abandon a SharePoint-based recordkeeping project and implement Micro Focus Content Manager as the corporate Electronic Document and Records Management solution (EDRMS).

“Having been through the process of choosing a SharePoint-based EDRMS in the past, and then discovering during the implementation that the solution was not fit for purpose, it was important this time round that we selected a system and implementation partner that had strategic long-term fit with our direction, team and goals of the organisation” said Mr Guy Bezrouchko, Rous Council’s Group Manager Corporate and Commercial.

Council had a vision that Content Manager would be the single source of all electronic documents and media across the organisation and meet Council’s record keeping obligations under the State Records Act.

Content Manager was implemented with the iCognition front end, RM Workspace, to deliver a user-friendly enterprise grade system. Additionally, iCognition developed a CRM pilot utilising Content Manager via RM Workflow. The whole project was successfully completed via remote working during COVID-19.

Access  the full case study on the iCognition website

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Rous County Council Five Year Partnership with iCognition

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, announced today a 5-year partnership with Rous County Council in Lismore, NSW to design, build, implement and manage an enterprise electronic Document and Records Management System (eDRMS). The eDRMS product suite will consist of Micro Focus Content Manager, as well as iCognition products; RM Workspace, RM Workflow and RM Public View.

“We are excited to kick off this long-term partnership with Rous County Council’s Group Manager Corporate and Commercial, Guy Bezrouchko, and his team”, said Mr Nicholas Fripp, iCognition Principal Consultant. “We will be working with Council staff to design a user-friendly enterprise grade system to simplify and streamline the way Council staff capture, find and use information from any device, anywhere at any time.”

iCognition was chosen as the implementation partner though a vigorous tender review and evaluation process, enabling Council to not only chose the system that best met their needs, but also an implementation partner that will guide and assist Council through the implementation and long-term management of the system.

“Having been through the process of choosing a SharePoint-based eDRMS in the past, and then discovering during the implementation that the solution was not fit for purpose, it was important this time round that we selected a system and implementation partner that had strategic long-term fit with our direction, team and goals of the organisation” said Mr Bezrouchko.

Content Manager will provide a strong records management engine for Council, while the iCognition product suite will provide users with core system functions and features on their chosen devices, both in the office and out in the field, to not only capture information but also make accurate and efficient decisions and approvals. The solution will provide fast, agile outcomes with the flexibility to make changes and simple upgrades, all while providing strong information governance for Council.

EOFY Offer for Content Manager and RM Workflow Licences

Now is the perfect time to buy Micro Focus Content Manager licenses, with three value-add bundles available until 26 July 2019. This offer adds free additional licences to your bundle!

To make this an even better offer, iCognition will include free licensing and installation for RM Workflow. RM Workflow will  unlock the value of the Content Manager workflow functionality, as it will provide a zero-footprint web-based easy-to-use interface over the Content Manager workflow engine.

We will even install RM Workflow onto one nominated server for free as part of this offer! Additional cost services are available to configure Content Manager workflow and for associated requirements.

Here’s the licences offer!

End of July 2019 Specials	GET Content Manager	FREE RM WorkFlow
Buy 100 licenses Content Manager	125	15
Buy 200 licenses Content Manager	250	20
Buy 300 licenses Content Manager	375	25

Contact us today!

Dom Mammoliti
+61-2 6257 4264
dom.mammoliti@icognition.com.au

 

RM Workflow new release improves usability and audit control

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, today released RM Workflow version 1.39, delivering significant usability improvements consistent with the iCognition commitment to great user experience design, as well as improvements in audit control, workflow timeline management and tracking progress in workflows.

RM Workflow is a user-centric web interface built on top of the Micro Focus Content Manager (CM) workflow engine that is zero footprint and cloud ready with Office 365 online editing. The business processes are defined in CM, ensuring information security and audit capture, while RM Workflow delivers ease of access and use for end users. “IT departments love RM Workflow because it’s all server-side and avoids messy desktop rollouts”, said Nigel Carruthers-Taylor, iCognition Principal.

“Importantly, workflow solutions need to automate and digitally transform business processes that are replicable, accountable, and easy to use. In this new release of RM Workflow we’ve married ease of use and compliance control, functions which are often at odds with each other, but with this product you have the best of both worlds. For example, the new version provides a nice visualisation of multiple people performing the same task simultaneously, or one at a time in a specific order, giving the user immediate feedback on where the task is up to, meanwhile audit and compliance just happens”, said Mr Carruthers-Taylor.

“The new version’s enhancements have been driven by client demand. Clients such as NSW Property and Advisory Group (PAG), an organisation of 900 staff within the NSW Department of Finance, Services and Innovation portfolio, use it to automate asset and correspondence management processes. There are currently over 300 active workflows within the system at any one time. Another key client driving product enhancements is NSW Department of Justice, who will use the new release to manage their Ministerial correspondence and briefings processes for a very large number of staff. Interestingly, we are also getting a lot of interest from the US market.”

RM Workflow not only delivers existing CM workflow functions in an easy-to-use interface; it provides additional value functions such as an analytics dashboard, Office 365 online editing, timeline management and other functions. For PAG a key function was to dynamically allow for multiple approvers in workflows: staff can enter as many assignees as they like when creating workflows, and RM Workflow dynamically generates additional approval paths for every assignee.  Previously this could only be achieved through creating multiple CM workflow templates, requiring staff to clumsily select the appropriate template each time.

“The ROI on this product is excellent,” said Mr Carruthers-Taylor. “Not only is installing and managing it minimal effort, as it is server-based and does not require a desktop rollout, the product is totally configurable by the client, avoiding costly setup scripting or development, and the reconfiguration effort is minimal when business processes change. Returns are particularly good for existing CM clients, as a small investment unlocks the value of the pre-existing CM workflow functionality that is usually dormant.”

“Overall, RM Workflow delivers ease of business process interaction, while CM delivers assurance around the business process and compliance management. This solution increases the efficiency, quality and transparency of business processes, and helps enable your digital transformation,” said Mr Carruthers-Taylor.

iCognition selected for new DTA panel

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, announced today they have been selected as a seller on the Digital Transformation Agency (DTA) Software Licensing and Services (SLS) Panel. This panel allows Government buyers to easily procure iCognition’s solutions to digitally transform their IMG processes, including RM Workflow and RM Workspace, as well as Micro Focus products such as Content Manager and ControlPoint.

“We are now a seller of COTS Software and/or associated services under Category 2 of Software Licensing and Services (SLS) Panel (DTA-ICT-066),” said Joe Mammoliti, CEO. “This follows on from our recent announcement of our selection on the new Department of Defence ICT Provider Arrangement (ICTPA) Panel (SON 3520191) for Systems Integration, Application Services and ICT Services. The combination of these panels means Government can now purchase both software and services easily from iCognition via these two panels.”

The Digital Transformation Agency recently publicly launch the SLS Panel – DTA News.  The launch included a hyperlink to AusTender identifying the currently appointed panellists. The panel is built to be flexible, so as technology evolves new software and services can be added through future refreshes of the panel. The panel is now understood to be one of the biggest across government along with the DTA’s Digital Marketplace (which iCognition is also a member of) and the Defence ICTPA.

“We look forward to working with DTA and using this new platform for government to buy our offering of COTS software and associated services,” said Mr Mammoliti.

iCognition wins innovation grant

iCognition has won an Innovations Connections Grant to work with CSIRO and University of Canberra  to undertake User Experience (UX) research and design on RM Workspace and RM Workflow. This work will be used to further the company’s commitment to developing usable, useful, effective and satisfying products.

iCognition won the grant based on a strong history of research and ability to collaborate with public institutions. The senior researcher, Caronne Carruthers-Taylor, has extensive experience in human centred design and is supported by a University of Canberra researcher, under the supervision of Professor Raghavendra Gudur. The grant is administered by CSIRO.

“This demonstrates iCognition’s ongoing commitment to UX design improvements in our products,” said Nigel Carruthers-Taylor, Principal and Director. “In fact, this is at least the fourth major UX design iteration we have conducted on our products, resulting in incrementally more usable and useful solutions for our customers.”

“This research and design work will inform future product versions, which are included as part of the product maintenance fees,” said Mr Carruthers-Taylor. “We look forward to visiting our clients in Sydney and Canberra to undertake this research and delivering greater business benefits and return on investment for our customers.”

iCognition delivers returns by automating Government business processes

Information Management and Governance (IMG) specialist, iCognition Pty Ltd, recently delivered significant client business improvements by automating asset management and correspondence management processes using iCognition’s RM Workflow product.

NSW Property and Advisory Group (PAG), an organisation of 900 staff within the NSW Department of Finance, Services and Innovation portfolio, engaged iCognition to migrate a legacy Objective ECM system to Micro Focus Content Manager (CM), and automate business processes using iCognition’s RM Workflow.

“The migration was a very complex one, involving over 300 pages of specifications to ensure a successful replication of the Objective ECM functions in Content Manager,” said Nigel Carruthers-Taylor, iCognition Principal. “This included workflows that automated asset management and correspondence management processes. We successfully completed the Objective migration with very few errors, and PAG is now experiencing an excellent uptake in business process participation via RM Workflow, with over 300 active workflows within the system.”

RM Workflow is a user centric web interface built on top of the Micro Focus Records/Content Manager workflow engine that is zero footprint and cloud ready. The business processes are defined in CM, ensuring information security and audit capture, while RM Workflow delivers ease of access and use for end users. Key to the product is the user experience: users can create, modify and interact with records, locations, workflows and activities from within the easy-to-use web interface, and/or via customisable email notifications.

Another iCognition client, NSW Department of Justice, is currently installing it to manage their Ministerial correspondence and briefings processes for a very large number of staff.

“The ROI on this product is excellent. Installing and managing it is minimal effort, as it is server-based and does not require a desktop rollout,” said Mr Carruthers-Taylor. “Additionally, the product is totally configurable by the client, avoiding costly setup scripting or development, and the reconfiguration effort is minimal when business processes change. Great returns can be expected for existing CM clients, as a small investment unlocks the value of pre-existing CM workflow functionality that is usually dormant.”

RM Workflow not only delivers existing CM workflow functions in an easy-to-use interface; it provides additional value functions such as an analytics dashboard, online editing, timeline management and other functions. For PAG a key function was to dynamically allow for multiple approvers in workflows: staff can enter as many assignees as they like when creating workflows, and RM Workflow dynamically generates additional approval paths for every assignee.  Previously this could only be achieved through creating multiple CM workflow templates, requiring staff to clumsily select the appropriate template each time.

The take-up of the CM solution at PAG was also facilitated by the implementation of RM Workspace across the 900 staff. This enabled PAG to expand their digital transformation agenda through better user adoption and collaboration around information in CM.

“Overall, RM Workflow delivers ease of business process interaction, while CM delivers assurance around the business process and compliance management. This solution increases the efficiency, quality and transparency of business processes, and helps enable your digital transformation,” said Mr Carruthers-Taylor.

For more information about the solutions provided by iCognition visit our websites at www.icognition.com.au and www.rmworkspace.com.au, or contact

Nigel Carruthers-Taylor, Principal and Director,
Ph: 0417 692 178
Email: nigelct@icognition.com.au